Workflow & Delivery


Scheduling

During most seasons, real estate photos can be scheduled for any time of day. We generally shoot no earlier than 2 hours after sunrise, and 2 hours before sunset, for the start time of the appointment. In special cases, such as when shooting twilight photos, we will begin before sunrise or just before sunset.

To make an appointment, please call or email us. Email is a much faster way to reach us than phone calls, as we’re normally out shooting most of every workday, and sometimes it’s two or three hours before we’re able to return calls during normal business hours. Rob's email is rob@robmould.com. My office phone number is 615-939-5215, and you can speak with Rob about scheduling. You can also text Rob at 615-939-5215.

Cancellations

To cancel a shoot, please give us no less than 24 hours notice. Normally it’s not a problem to cancel or reschedule a shoot, although during peak busy times, it may be several days or several weeks before we can reschedule you, depending on workload and weather. We do not charge cancellation fees, but if we have incurred travel or expenses related to the shoot, you will be billed for those charges. If a client regularly cancels with very little notice, we reserve the right to change our policy to being implementing cancellation charges on a case-by-case basis.

Your Appointment Day

It is not necessary for you to be present for the real estate shoot, but of course we welcome you to be there with us. For vacant homes, many agents simply provide us a key to the property and let us come and go as we please. For occupied homes, many agents prefer to accompany us on the shoots, but sometimes we are left to meet the occupants on our own. Please let us know your plans on whether or not you’ll accompany us to the shoot.

Should weather be a factor on your appointment day, please be available so that we can contact you in case of inclement weather. In case of rain or other weather delay, we will offer you several options for appointments to get your shoot rescheduled.

Processing & Delivery

After your shoot, we’ll immediately begin processing, enhancing, and delivering your photos. Each photo receives individual attention with regards to color, exposure, and contrast. For most shoots, we can deliver the images within 24 hours. Our standard rates include electronic delivery via an online photo gallery and/or ZIP file of images. If you need delivery on external hard drive, thumb drive, or CD/DVD, we reserve the right to charge an additional fee for media and delivery.

Once the images are finished, you will receive an email with your invoice and a link to the image gallery. You can download any resolution images from the gallery, up to full-resolution 36 megapixel photos. If you like, we can also send you a ZIP file link to download all of the full-size photos at once. Here is a brief tutorial about the download process:

Invoice & Payment

You will receive your gallery and invoice in the same email. Most clients will receive a link to pay the invoice online. It is not mandatory to pay online — the invoice will also be available as a PDF attachment to the email, so feel free to pay with cash or check, too. Our invoice terms are NET 30, meaning the invoice is due within 30 days of the invoice date. Late charges will be assessed after 30 days.

Licensing and Usage

By hiring Rob Mould Photography to shoot your real estate listing, you agree to the following terms and conditions regarding copyrights and licensing:

Photographer retains copyright for all photographs. All photos produced for the agent are licensed to that agent ONLY for all marketing associated with the sale of the property in accordance with local MLS rules. No license is granted to any other party for commercial or marketing purposes. Any usage of the photo by a third party, including but not limited to, another agent, architects, builders, stagers, designers, sellers, or buyers is prohibited unless approved in writing by the photographer. Photographer will not license the images to any other competing real estate agent without express written permission from the original client. Photographer retains the right to use the photos for photography marketing and advertising purposes and for use as “stock photos.”

In plain English, this means that you, the agent, have the right to use the photos for marketing this specific property in perpetuity. This includes MLS, websites, magazines, flyers, etc. However, you may not share these photos with any other agent, nor may the owner/seller/buyer use the photos for any purpose under this license. Nor may the builder, home stager, or architect use them for any purpose. As explained below, the owner/buyer/seller may be granted a separate license upon request. We apply these terms not because we are trying to make your life difficult, but in fact, we do it to protect you and protect ourselves from photos being misappropriated without property payment or reimbursement. On the flip side of the coin, WE, the PHOTOGRAPHERS, cannot sell these photos to other real estate agents, either, without your permission.

Licensing for Seller/Buyer Personal Use
By request, photographer can provide a license for the personal, private use of our photos by the seller or buyer. This license is not granted by default, but can be provided along with a copy of the photos by request for a nominal fee.

Late Payment Revokes License
All invoices are sent with terms of NET 30. As long as payment is received on time, the license described above is granted without condition. However, should the invoice go unpaid beyond 30 days after the date of the invoice, all license is revoked and all images must be removed from MLS, websites, magazines, flyers, and any other marketing material until the invoice is paid in full and license is restored by the photographer. If payment is not received and arrangements have not been made with the photographer following the due date, KerrvillePhoto.com reserves the right to send Digital Millennium Copyright Act (DMCA) takedown notices to the local MLS as well as any websites hosting the photographs.

If you have any questions or concerns, please contact me.